ShiftTap logoShiftTap HelpdeskOpen Ticket
Support Intake

Send the issue once, with the right context.

Describe what happened, add attachments if needed, and we will route the request to the right place. For billing, include the App Store email used for purchase.

What helps most

  • App version or device context
  • What you expected to happen
  • What happened instead
  • Screenshots or exported files if relevant

Response target

Most requests get a reply within 24 hours. Critical blockers are triaged faster when the subject and message are specific.

Need a quick check first?

Open a support ticket

The form keeps your request structured so support can respond faster.

Usually replies in 24h

At least 3 characters.

Please add a bit more detail.0/5000

Up to 5 files, max 10MB each.

Response target: within 24 hours.