More claritywhen support is needed
Browse fixes, open a ticket with the right context, and keep track of every reply in one place. Built to feel like the rest of ShiftTap: calm, warm, and clear.
Search guides before you wait.
Billing, sync issues, app setup, Apple Calendar, and common troubleshooting steps are grouped into a faster help flow.
Best for
Quick answers, repeat questions, and known fixes.
Send fewer emails back and forth.
Category, summary, message, and attachments all land together so support can triage faster and reply with context.
Response target
Usually within 24 hours.
Check progress without asking twice.
Re-open your ticket history any time with your email and ticket ID, including replies and uploaded attachments.
Also available
Private staff inbox and admin follow-up tools.
Built Around Real Support Moments
Start with help, escalate with context, and stay in the loop.
The new helpdesk follows the same product language as `shifttap.app`: warm contrast, roomy panels, clearer hierarchy, and fewer “utility app” moments.
Help Center
Search by issue, tag, or workflow and jump into the right article faster.
Contact Support
Submit a structured request with the details support actually needs.
Track Ticket
View status, replies, and attachments with your email plus ticket ID.
Staff Login
Secure entry for internal triage, notes, replies, and ticket state updates.